Return & Refund Policy

Last updated: 20 July 2026

Introduction

At Petite Lune Boutique, we want you to be completely satisfied with your purchase. If you're not entirely happy, we're here to help. Please read our Return & Refund Policy below.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

Eligibility for Returns

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• All original tags, labels and packaging must be intact.

• You must provide proof of purchase, such as your order confirmation or receipt.

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To request a return, please email sales@petitelune.boutique with:

• Your order number

• The item(s) you wish to return

• The reason for your return

If your return is approved, we will provide you with return instructions, including the return address and any applicable return shipping label.

Please do not send items back without prior authorisation, as unauthorised returns may not be accepted.

Return Address

The appropriate return address will be provided once your return request has been approved.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, faulty or you have received the wrong item, please contact us within 48 hours of delivery by emailing sales@petitelune.boutique. Where possible, please include photographs of the issue so we can investigate and resolve the matter promptly.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

Non-Returnable Items

For hygiene, safety or other reasons, we cannot accept returns for:

• Personalised or custom-made products

• Perishable goods (such as food or flowers)

• Personal care and beauty products

• Hazardous materials or flammable products

• Gift cards

• Clearance or sale items (unless faulty)

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return the original item (subject to this policy). Once your refund has been processed, you may place a new order for the item you require.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

• Your refund will be issued to your original payment method within 10 business days.

• Your bank or payment provider may require additional time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at sales@petitelune.boutique.

Contact Us

If you have any questions about this Return & Refund Policy, please contact:

Petite Lune Boutique

Trading name of AF COMMERCE LTD

Email: sales@petitelune.boutique